Shipping Policy (UK ONLY)
Shipping Policy
Last updated: 11th February 2026
1. Order Processing
Orders are processed within 1-5 working days of purchase unless otherwise stated.
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You will receive an email confirmation when your order has been accepted and another notification when your order has been dispatched.
2. Shipping Services
We aim to offer shipping options that are:
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Reliable
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Trackable
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Cost-effective
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At present, we use recognised UK postal services to deliver orders.
3. Delivery Options
We currently aim to offer the following shipping options within the UK:
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Standard Tracking Delivery
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Estimated delivery: 2-5 working days
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Includes tracking
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Delivery confirmation
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Express Tracked Delivery
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Estimated delivery: 1-2 working days
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Includes tracking
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Faster delivery option
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Shipping costs will be calculated at checkout based on the selected service and the weight / dimensions of the package.
4. Tracking
All shipped orders include a tracking number.
Once your order is dispatched, a tracking link will be sent to you by email or SMS (if provided).
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You can use the tracking number to follow your order's progress.
5. Delivery Issues
If your order is delayed, lost, or marked as delivered but not received:
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Please contact us at:
products@thelovedonesproject.co.uk
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Include your order number and any delivery details. We will work with the postal provider to resolve the issue.
6. Shipping Restrictions
At present, we only ship to addresses within the United Kingdom.
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We do not currently ship internationally.